At lit-pack.com we prioritize customer satisfaction and aim to provide high-quality dental care products. If you are not completely satisfied with your purchase, our return policy is here to assist you.
**Eligibility for Returns:**
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Proof of purchase order confirmation is required for all returns.
**Non-Returnable Items:**
- Opened or used dental care products (for hygiene reasons).
**Return Process:**
1. Contact our customer service team at sht@lit-pack.com to initiate a return.
2. Provide your order number and details about the item(s) you wish to return.
3. Our team will provide you with a return authorization and shipping instructions.
**Refunds:**
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
**Exchanges:**
- If you need to exchange an item, please contact our customer service team to arrange the exchange process.
**Damaged or Defective Products:**
- If you receive a damaged or defective product, please notify us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
For further assistance, please reach out to our support team at sht@lit-pack.com or call us at ]. Thank you for shopping with lit-pack.com!